FAQ

Frequently Asked Questions

Everything you need to know before you book — and a few things you might not have thought to ask.

BOOKING AND SCHEDULING

  • All bookings are done online through JaneApp. Choose your preferred session length, select a time, and you'll receive a confirmation with all the details you need. If you have questions before booking, you can also get in touch directly.

  • 60 minutes is recommended for first-time patients. It allows time for an intake conversation and assessment in addition to treatment, without feeling rushed.

    45 minutes works well for return patients addressing a specific, contained area (e.g., just the neck and shoulders, or a follow-up on a single injury site).

    75 or 90 minutes are ideal for patients with multiple areas of concern, or those who respond well to slower, more comprehensive work. Many regular patients prefer this length.

  • Please provide at least 24 hours notice to cancel or reschedule your appointment. Late cancellations and no-shows are charged at the full session rate.

    If something unexpected comes up, please reach out directly. Emergencies happen, and that context matters.

  • If the schedule looks full, check back or reach out to me directly. There is also a waitlist option with Jane where you note the dates and times you are hoping to come in and you will be notified if an appointment becomes available.

PRICING & INSURANCE

  • Clinic sessions are $110 (45 min), $140 (60 min), $170 (75 min), or $200 (90 min) — all plus GST.

    Mobile sessions are priced higher to account for travel and equipment. Full pricing is on the Pricing page.

  • Yes — I direct-bill most major extended health insurers including Pacific Blue Cross, Manulife, Sun Life, Canada Life, Medavie Blue Cross (including Veterans Affairs Canada, RCMP, and Canadian Armed Forces), Green Shield, Alberta Blue Cross, Desjardins, Equitable Life, and Industrial Alliance.

    Bring your benefits card to your appointment and I will bill your insurer directly. You pay only any uncovered remainder.

    MSP, WCB, and ICBC are not currently billed. If you're unsure whether your plan is covered, check the billing page or contact your insurer before your appointment.

  • Yes. If cost is a barrier to regular care, reach out before booking to discuss options. Sliding scale fees, pro-bono sessions, and trade arrangements are available on a case-by-case basis. This is handled privately and without judgment.

  • No referral is required to see an RMT. You can book directly. Some extended health plans require a physician's referral to qualify for reimbursement — check your plan's terms if that's relevant to you.

TREATMENT & APPROACH

  • Most massage therapy operates on a simple model: apply pressure to tight muscles. My approach is informed by a neurocentric philosophy — the nervous system is the master regulator of pain and tension, and treatment that doesn't address it is only partially effective.

    In practice, this means treatment is slower, more communicative, and more adaptive than a typical session. I read tissue response in real time rather than following a preset routine. The result is what patients describe as a "deep flow" — intentional and therapeutic, without being aggressive.

  • Therapeutic massage can produce a "good pressure" sensation — especially when working on trigger points or tight tissue. This is distinct from pain. If anything feels sharp, burning, or genuinely uncomfortable, say so immediately and the approach will change.

    My style is not about maximum pressure. You won't be asked to "push through" or told "no pain no gain." That's not how effective treatment works.

  • Wear loose, comfortable clothing that's easy to take off and put back on. For the massage, you'll undress to your comfort level — most patients undress to their underwear, but there's no requirement. You're covered with draping (sheets) at all times; only the area being worked on is exposed.

    If you prefer to remain fully clothed throughout, that's fine — just let me know. Treatment is still possible.


  • Yes. Trauma-informed practice is a documented part of My training and a core operating principle — not a policy statement.

    This means: informed consent before and during treatment, communication throughout rather than assumed compliance, the ability to pause or stop at any point without explanation, and a non-judgmental approach to whatever you share or don't share about your history.

    You're welcome to share as much or as little as you're comfortable with. The intake form includes space for relevant context, but it's never required.

  • Yes — always. The intake conversation at the start of every session is specifically to understand your current priorities. If you want focused work on a specific area, more time on your neck, lighter pressure overall, or anything else — say so. This is your session.

MOBILE SESSIONS & TMJ

  • I bring a portable massage table and all necessary supplies to your home. All you need is a clear space approximately 7' × 10' — a bedroom or living room usually works. Treatment is identical to a clinic session. Book via JaneApp and note your address, or get in touch to confirm availability in your area first.

  • Mobile sessions are available across Greater Vancouver. If you're unsure whether your area is covered, reach out before booking.

  • Intra-oral massage involves direct manual treatment of the muscles inside the mouth — the masseter, pterygoids, and related structures — using gloved hands. It is a post-graduate technique not part of standard RMT training; I completed specialized coursework in 2025.

    It is safe when performed by a trained practitioner. The procedure is explained fully before it begins, consent is confirmed at each step, and you are in control of pace and pressure throughout. See the TMJ page for a complete description.

still Have A Question?

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